Customer-First • BBQ Passionate • Showroom Floor
Capital BBQ (BBQing.com)  •  Full-Time  •  On-Site  •  Min. 2 Years Experience

About Capital BBQ

Capital BBQ (BBQing.com) has been creating exceptional outdoor cooking experiences for customers for over 35 years. We don’t just sell grills — we share expertise, ignite passion, and help every customer find exactly what they need to make their outdoor space something truly special. From premium grills, smokers, and outdoor kitchens to the finest accessories and everything in between, we are the destination for outdoor cooking enthusiasts across North America. We love what we do, we’re passionate about our customers, and that energy shows in every conversation, every demonstration, and every sale. We’re growing — and we’re looking for people who share that same fire.

The Role

As our BBQ & Outdoor Cooking Sales Specialist, you’re not just selling products — you’re helping people create memories around the grill. You’ll be the face of Capital BBQ on the showroom floor, connecting with customers across every channel, matching them with the right products, and ensuring every interaction leaves them feeling genuinely taken care of. If you love BBQ, live for great customer experiences, and thrive in a fast-paced, people-first environment — this role was made for you.

What You’ll Do

•        Be the face of Capital BBQ’s customer experience — responding to and resolving customer questions and concerns with warmth,                    expertise, and urgency across in-person, phone, email, web, and chat channels

•        Guide customers through our premium product range, making tailored recommendations that enhance their outdoor cooking and                   entertaining lifestyle

•        Proactively suggest complementary products and accessories that elevate every customer’s backyard setup and maximize their                     enjoyment

•        Manage the full customer order process — from inventory checks and order confirmations to shipping updates and returns — ensuring          a seamless experience at every touchpoint

•        Track, record, and prioritize customer support issues based on urgency and impact, escalating to management when needed to deliver        fast, effective resolutions

•        Collaborate closely with the warehouse team to resolve order discrepancies, missing items, and shipping issues — always with the                customer’s best experience as the goal

•        Handle every customer interaction with professionalism, empathy, and a genuine desire to make their day better

Qualifications & Requirements
Required:

•        Minimum 2 years of sales and customer service experience

•        A genuine passion for BBQ, grilling, and the outdoor cooking lifestyle — foodies with a willingness to learn are welcome

•        Team player who thrives in a collaborative, fast-paced retail environment

•        Outstanding interpersonal and communication skills, both verbal and written

•        Background in retail and/or customer-facing service environments

•        Strong problem-solving skills with a calm, solutions-first mindset

•        Ability to work with speed and urgency in a high-energy, high-productivity environment

•        Self-starter with a “Customer Centric” attitude, high initiative, and the ability to work independently

•        High School Diploma or equivalent

Strong Assets:

•        Proficiency in Microsoft Office; Shopify experience is a significant advantage

•        Bilingual (English/French) — a highly valued asset in our market

•        Team player who thrives in a collaborative, fast-paced retail environment

What We Offer
•        Competitive wage

•        Health and dental insurance

•        Generous employee merchandise discount on premium BBQ and outdoor living products

•        Ongoing training and BBQ product education — we’ll make you an expert

•        A clear and supported path to career advancement within Capital BBQ

•        A family-owned, passionate team culture where your enthusiasm and contributions truly matter

Ready to Turn Your BBQ Passion Into a Career?

At Capital BBQ, we don’t just sell grills — we help people create experiences worth sharing. If you’re customer-obsessed, love everything about outdoor cooking, and want to join a team that’s as passionate as you are, we’d love to meet you.